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Topic » customer care

Konversational opens new offices across Europe in major expansion

Konversational opens new offices across Europe in major expansion

31 Oct 2023

Konversational lands €3m tech deal with IT services firm Ergo

Konversational lands €3m tech deal with IT services firm Ergo

11 Sep 2023

Mail Metrics acquires Dafil to grow its communications platform

Mail Metrics acquires Dafil to grow its communications platform

4 Sep 2023

Webio raises €2.5m to grow its ‘conversational AI’ platform

Webio raises €2.5m to grow its 'conversational AI' platform

6 Jul 2023

Dublin’s EdgeTier raises €6m to improve customer care using AI

Dublin’s EdgeTier raises €6m to improve customer care using AI

13 Jun 2023

Meta continues ‘year of efficiency’ by spinning out Kustomer

Meta continues ‘year of efficiency’ by spinning out Kustomer

17 May 2023

Buyers before bots: Customers need the human touch

Buyers before bots: Customers need the human touch

9 May 2023

How AI revolutionised the customer service industry

How AI revolutionised the customer service industry

28 Apr 2023

‘The most critical factor to our success is the retention of our people’

'The most critical factor to our success is the retention of our people'

30 Mar 2023

Cork’s Spearline bought by customer experience platform Cyara

Cork’s Spearline bought by customer experience platform Cyara

27 Mar 2023

Waterford start-up Klearcom raises €1.5m to dial in on AI

Waterford start-up Klearcom raises €1.5m to dial in on AI

10 Mar 2023

‘You don’t need to be a computer whizz to work in tech’

'You don't need to be a computer whizz to work in tech'

28 Feb 2023

Keywords Studios to snap up US customer support company Helpshift

Keywords Studios to snap up US customer support company Helpshift

5 Dec 2022

Konversational: The Dublin start-up digitalising customer workflows

Konversational: The Dublin start-up digitalising customer workflows

7 Nov 2022

Outsource Group furthers expansion with 40 new IT jobs

Outsource Group furthers expansion with 40 new IT jobs

4 Oct 2022

US software company Procore to hire staff at new EMEA hub in Dublin

US software company Procore to hire staff at new EMEA hub in Dublin

7 Sep 2022

3 top skills this customer service executive uses every day

3 top skills this customer service executive uses every day

19 Jul 2022

Cuckoo: The UK broadband challenger out to fix bad reputations

Cuckoo: The UK broadband challenger out to fix bad reputations

11 Jul 2022

Three to call up 175 new hires in Limerick

Three to call up 175 new hires in Limerick

28 Jun 2022

Zendesk to be acquired by investor group in $10.2bn deal

Zendesk to be acquired by investor group in $10.2bn deal

24 Jun 2022

Irish start-up Webio bags $4m to scale ‘conversational AI’ platform

Irish start-up Webio bags $4m to scale ‘conversational AI’ platform

16 Jun 2022

Dublin tech firm Triangle hiring for more than 10 new roles

Dublin tech firm Triangle hiring for more than 10 new roles

13 Jun 2022

Dublin’s Welltel rebrands as acquisition spree continues

Dublin’s Welltel rebrands as acquisition spree continues

2 Jun 2022

TCS to hire 170 staff as it continues investment in Donegal

16 May 2022

ActiveCampaign acquires Postmark to expand its email services

ActiveCampaign acquires Postmark to expand its email services

3 May 2022

Fintech company Remitly creates 120 jobs in Cork

Fintech company Remitly creates 120 jobs in Cork

7 Apr 2022